Five answers, five actions
"I really love the camera. Any accessories that go well with it?"
Accessory · AOVKlaviyo, Mailchimp or Omnisend sends extras that fit it, or similar items from the same collection.
"Saw it on TikTok. A creator used it in a morning routine video."
TikTokShopify Flow adds the buyer to your TikTok segment.
"The order arrived 4 days late and the box was dented."
DeliveryZapier opens a priority support ticket and pauses promo emails.
"A podcast ad. The host read out the discount code."
PodcastA new row lands in Google Sheets, so you see a channel you did not list.
"The BFCM code didn't work at checkout. I almost gave up."
Checkout problemSlack alerts the team on call before more carts drop.
You set the rules
You choose the rules. The answer decides what happens next, so the email or the ticket matches what the buyer said.